Intelligent visual support system to troubleshoot problems instantly
and boost backend operations.
Solve problems faster and in better quality
Save valuable time and money.
Be there without going there
Knows everything about the because before you pick up the phone. Get all the information you need of the claim.
Choose annotation, colors, drawing tools from varied array of tool most relevant to your problem environment.
BlinkIN eliminates the complexity of downloading, installing and managing an App, It works with the tap of a single link.
Secured and reliable Peer-to- Peer connections with no server in the middle ensure secured private sessions.
BlinkIn is built to run on any device be it Mobile, Desktop, Tablets. BlinkIn can also be integrated with smart glasses to help field agents work handsfree
Chat let you chat with your customer to enhance the troubleshoot process. This helps to pass written instructions incase of any confusion.
BlinkIn's process analytics help companies to know about frequent issues and bottleneck in their support process and address them.
Support Engineers can be guided by experts anywhere anytime remotely. Remote collaboration also provides new hires to learn and get training from experts live from the field boosting knowledge and efficiency.
BlinkIn empowers you to be available 24×7 for your customer resulting in better support service and happier customers. Retain your customers as well as get new customers added.
Remote collaboration in realtime and Augmented Reality annotations helps you to handhold your customers at each step from diagnosis to successful resolution reducing dispatch rate. This deduce your field visit and cut down travel cost.
Instant resolution of problem increases call handling capacity of experts and reduce queue time of problems. Time saved by instant remote resolution can now be used to attend other critical tasks.
Seeing Vs Hearing results in better understanding of problems and correct solution eliminating the confusion, repetitive explanation and blind diagnosis of the problem. Ultimately boosting your First Call Resolution Rate.
Now you don’t need to worry about bidding farewell to your experts. BlinkIN provides you to create your own customized knowledge base by storing each video records of the sessions ensuring eternal availability of expertise.
BlinkIN will be a great tool for us in pipeline inspection and maintenance. We can now remotely communicate and discuss the issues with the onsite support and maintenance team and help them solve critical issues onsite which in some cases, is hundreds of miles away
BlinkIN is delivering some of the most innovative Augmented Reality and Artificial intelligence based onsite support and maintenance tool which is helping us deliver more on each customer support call. It’s great to see them creating practical AR applications, with the potential for a true ROI.
With BlinkIN we were able to reduce our onsite visits. Using BlinkIN our technical experts can quickly handle and resolve issues customers are experiencing in the field. This way we can provide real-time customer service.