EMPOWER YOUR EXPERTS
TO SOLVE PROBLEMS
ANYWHERE ANYTIME
EMPOWER YOUR EXPERTS
TO SOLVE PROBLEMS
ANYWHERE ANYTIME

Intelligent visual support system to troubleshoot problems instantly

and boost backend operations.

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THEY ARE TALKING ABOUT US

INTELLIGENT SUPPORT SYSTEM FOR

INSURANCE

AUTOMOBILE

MANUFACTURING

AVIATION

TECH SUPPORT

CONSUMER DURABLES

See How Companies eliminates their downtime without waiting for onsite visit.
t

Happy customers

Solve problems faster and in better quality

f

Less onsite visits

Save valuable time and money.
Be there without going there

h

Boost back office

Knows everything about the because before you pick up the phone. Get all the information you need of the claim.

WHAT MAKES IT DISTINCT

Array Of Tools

Choose annotation, colors, drawing tools from varied array of tool most relevant to your problem environment.

NO APP INSTALLATION

BlinkIN eliminates the complexity of downloading, installing and managing an App, It works with the tap of a single link.

Secured Session

Secured and reliable Peer-to- Peer connections with no server in the middle ensure secured private sessions.

OMNI DEVICE

BlinkIn is built to run on any device be it Mobile, Desktop, Tablets. BlinkIn can also be integrated with smart glasses to help field agents work handsfree

Chat

Chat let you chat with your customer to enhance the troubleshoot process. This helps to pass written instructions incase of any confusion.

PROCESS ANALYTICS

BlinkIn's process analytics help companies to know about frequent issues and bottleneck in their support process and address them.

VALUE IT CREATES

Support Engineers can be guided by experts anywhere anytime remotely. Remote collaboration also provides new hires to learn and get training from experts live from the field boosting knowledge and efficiency.

BlinkIn empowers you to be available 24×7 for your customer resulting in better support service and happier customers. Retain your customers as well as get new customers added.

Remote collaboration in realtime and Augmented Reality annotations helps you to handhold your customers at each step from diagnosis to successful resolution reducing dispatch rate. This deduce your field visit and cut down travel cost.

Instant resolution of problem increases call handling capacity of experts and reduce queue time of problems. Time saved by instant remote resolution can now be used to attend other critical tasks.

Seeing Vs Hearing results in better understanding of problems and correct solution eliminating the confusion, repetitive explanation and blind diagnosis of the problem. Ultimately boosting your First Call Resolution Rate.

Now you don’t need to worry about bidding farewell to your experts. BlinkIN provides you to create your own customized knowledge base by storing each video records of the sessions ensuring eternal availability of expertise.

Built to help companies to deliver stellar customer support experience
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Boost backend operations

Testimonials

Boost Backend Support and make more Happier customers

 

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