Companion Experiences
Companion experience for
Registration
Companion
Streamlining product registration to simply scanning a receipt or serial number will change the way people engage with their products. It eliminates errors from manual data entry, it’s quick and easy for both customers and support teams. Ultimately, we’re matching the interests of product teams and customers in sharing the right data, enhancing the service experience and after-sale efficiency.
Setup Companion
Unboxing a new device and using it for the first time is a special moment, Â Â Â Â unless it isn't. Many technical challenges arise right at the start with new products, especially from setup errors. Crafting and providing clear interactive step-by-step instructions is key for a fantastic and safe first experience.
Maintenance Companion
Maintaining your product for optimal performance is empowering. It ensures longevity and hassle-free use. Replacing flat user manuals with interactive maintenance experiences, will lay the foundation for a lasting connection with valued possessions.
Troubleshooting Companion
Imagine an application that quickly analyses error codes and warning lights for you, instantly providing easy-to-follow instructions for self-help. That's exactly what our interactive troubleshooting companions do - they offer real-time feedback, backed by multimodal AI, all wrapped in a user-friendly experience.
Human Companion
Even with the most powerful AI assistant, self-service can’t solve every problem. But it’s always a good start because we can extend the companion experience to allow a human expert join for a live collaboration based on what the user has already achieved. Our instant Chat & AR Video Call are designed specifically for action-oriented conversations in the real world so many more challenges can be solved remotely.
Explorer Companion
Following your passions and exploring the world around you becomes a breeze with our solution's multimodal AI capabilities, designed for seamless and enriching personalised experiences. For companies this translates to entirely new brand engagement opportunities assisting users accomplish their goals.
Product Registration
Simplifying product registration process with the convenience of just scanning product invoice or serial number. This approach minimizes errors associated with manual data entry, saving time for both customers and support teams while enhancing data accuracy. Ultimately, by simplifying the registration process, product manufacturers can significantly improve customer engagement, data quality, and overall post-sale efficiency.
Setup Device with QR
Unbox your device effortlessly with just a quick QR code scan. It unlocks an interactive experience on your mobile browser, guiding you through every step of device setup. No more guesswork, just smooth and straightforward installation right at your fingertips.
Maintenance with AI
AI's here to save the day! It's like having a tech-savvy friend by your side, always ready to decipher those tricky error codes and offer immediate solutions. With AI, you're in control, and your tech hassles are a thing of the past, even if it is the middle of the night.
Troubleshooting on edge
Ditch the app hassle and dive into effortless troubleshooting. With just a simple click, you're on your way to problem-solving without any extra downloads or cluttered phone screens. It's about streamlining your experience, making it all about the solution, not the setup. Access the help you need with ease, right from your browser. Simplify, click, resolve – it's that straightforward!
Guidance — AR Video Call
No more navigating the unknown in the dark – now, support agents can see your setup and challenges clearly. You'll receive expert guidance and resolutions that shine a light on your technical hurdles. Illuminate your tech support experience with AR Video Calls, bringing clarity and solutions to the forefront.
Guide your visitors  on–site...
No more relying on guidebooks to decipher ancient architecture and art. With our AI guide in your pocket, simply scan what you see during your travels, and we'll provide real-time explanations of your surroundings on demand. Explore with confidence, gaining deeper insights into the historical and artistic wonders you encounter. Let the past come to life as you discover the stories behind the sights, all at your fingertips.
Design a seamless end-to-end experience. Not in days — in minutes
Helping people to help themselves is the best way to relieve your support hotlines and to free up your agents for tasks that require the {human touch}.
Design the steps and logic for your use cases and publish / embed the companions instantly as a web application.
Convert existing technical content into step-by-step guides which can actually guide users to solve problems by themselves.
Add powerful AI skills from our ecosystem to your companions which empower users in real time with interpretation of natural language, audio and video content.
The engine empowering creators and users — BlinkIn AI
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13B parameters model in a LLM-agnostic architecture for max adaptiveness, designed for actionable straightforward instructions
Combing  Multimodal Learner, Multi-Source Ingestion Engine, Smart Index Builders & Data Augmenters
Multimodal Input / Output Bot as central hub for the optimal self-service experience and interaction for each user request
AI Help Desk for hands-on expert support
AR Video Call
We will catch you soon!
Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or European Innovation Council. Neither the European Union nor the granting authority can be held responsible for them.
