We know that video conferencing is a suitable option for communicating on business topics. As soon as you try to understand and resolve an issue which happen away from the screen, video conferencing systems fail. BlinkIn has been designed to help with effective collaboration on real and mostly complex things: infrastructure, machines, devices. We enable an expert within a few seconds to see exactly what the person in need for help sees. We focus the attention towards the problem to get things done as quickly as possible.
We’re happy to receive your messages on info@blinkin.io (don’t worry, we’ll respond within 24h!) If you need help with a technical problem, please send your message to support@blinkin.io (we’ll respond even quicker from there!)
Every day, millions of people have phone calls around complex issues in which one party is trying to explain what they see and the other is trying to make sense of what they hear – all these happen over a phone call and without any visual aid.We call these interactions “Conversations in the Dark” – they keep us from getting and giving help effectively. At BlinkIn, we’re helping companies to be there for their customers when they need them the most. We empower remote tech-support visually using Augmented Reality and Computer Vision.
Canvas is BlinkIn's chat first approach from where the exchange of information happens between an expert and client through file sharing, voice notes, and chat. Agent can also go on a Live Video/Audio Call without app download with up to 8 people (with just 1 license)
A Case is a space where agent keeps track of all his interactions with the client.
Data Requests are delivered via SMS and Email by the agent to the client which opens a data channel with any smartphone user.
No, they don’t. One licensed user is sufficient to power up a call with up to 8 participants. That means that you can connect with any smartphone user in the world with your BlinkIn license.
No, Canvas is a browser-based, both for desktop and mobile devices. We believe that the last thing you want to do when you need help is downloading, installing and filling out the registration for an app.To start a support case from the BlinkIn platform, just send out the link via SMS or Email or share Joining Link and the recipient will join via the mobile browser (Safari on iOS / Chrome on Android). Canvas communication is chat first which can be escalated to audio or video call if needed.
Yes, we’re happy to help! Please get in touch with reinhard@blinkin.io to discuss the details.
Yes, please do. We’ll continue to improve the support and interface for tablet computers over the next months.
No, they don’t. One licensed user is sufficient to power up a call with up to 8 participants. That means that you can connect with any smartphone user in the world with your BlinkIn license.
Yes, you need to have a camera connected – even if you don’t plan to use it for showing your face. Unfortunately some networks block incoming video calls if there’s no camera available on one side of the conversation.
Yes, of course. But access for video services can be restricted, especially in public Wifis. If no connection is established, switch to mobile data network. Please consult your company’s IT department to check the required firewall ports.
The canvas session link will remain active until the agent does not close the session by clicking on “Close Case”. Client will receive a message “Case closed” once the agent close the session.
Yes, it is possible. To ensure the compatibility of external hardware with the browser (access to microphone and speakers), please test it thoroughly before going on a call. Sometimes the browsers have issues with selecting the correct devices for audio and video.
It is very much device-dependant. But we recommend to have more than 20% of battery on the mobile phone when starting a new call. Keep in mind that some devices also reduce their graphics performance for saving battery from e.g. 10% capacity.
The system continuously adapts to the bandwidth available. A live video call roughly consumes 10 MB per minute.
Your contact person at BlinkIn can provide you within extra licenses within 48h. If you need help urgently, please contact us at support@blinkin.io.
No, there’s no limit. It depends on your platform plan, if the number of calls or requests plays any role for your license. Usually there’s a monthly limit for SMS but we’ll let you know when you’re close to it and your account will be automatically topped up so you can continue to help your customers.
Generally, all licenses are personalised so you’ll have access to the platform whenever you need it, containing your personal call history and media library. Please consider data privacy implications of using shared licenses.
No, they don’t. One licensed user is sufficient to power up a call with up to 8 participants. That means that you can connect with any smartphone user in the world with your BlinkIn license.
